Privacy Policy

This Privacy Policy explains how METS LABORATORIES UK LTD ("we", "us", "our") collects, uses, discloses, and protects your personal data. We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

METS LABORATORIES UK LTD is the data controller of your personal data. We determine the purposes and means of processing your information.

2. What Personal Data We Collect

• Name, company name, and contact details
• Service-related information (e.g., test requests, results)
• Billing and financial information (if applicable)
• Website usage data through cookies and analytics

3. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Consent – for email communications and marketing
• Contract – to fulfil service agreements
• Legal obligation – for compliance with UK law
• Legitimate interests – to operate and improve our services

4. How We Use Your Information

• To deliver requested testing services
• To manage client relationships and billing
• To comply with legal and regulatory obligations
• To improve website performance and user experience

5. Data Sharing and Transfers

We do not sell your personal data. Your data may be shared only:

• With trusted third-party processors (e.g., payment or IT service providers)
• As required by law or in response to legal proceedings
• With affiliates in Ajman, Abu Dhabi, Doha, or Gurugram, with equivalent data safeguards

6. International Data Transfers

If your data is transferred outside the UK, we ensure appropriate safeguards are in place as required under the UK GDPR, such as Standard Contractual Clauses or adequacy decisions.

7. Data Retention

We retain your data only as long as necessary for the purpose it was collected, in accordance with legal, regulatory, and operational obligations.

8. Your Data Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request erasure (right to be forgotten)
• Object to or restrict processing
• Data portability
• Lodge a complaint with the Information Commissioner’s Office (ICO)

9. Cookies

We use cookies and similar technologies for functionality and analytics. You can manage your cookie preferences via your browser settings. Please refer to our Cookie Policy for more details.

10. Security Measures

We employ appropriate physical, technical, and organisational measures to protect your personal data from unauthorised access, use, or disclosure.

11. Updates to This Policy

This Privacy Policy may be updated from time to time. The latest version will always be available on our website.

12. Contact Us